Why We Claim to be Preferred
Andrea AbouJaoude December 14, 2016
One situation that agents and insureds alike are never excited about is when we have to submit a claim. Usually that means that something “bad” has taken place and now the insurance policy is going to come into play (up until now it was just a written contract; this is where we deliver that promise!) It can sometimes be scary and maybe even a little upsetting. If you are going to use your insurance policy and deal with adjusters and appraisers (as you will have to do), you are not alone through this process! Let me take you through our claims process and show you why we receive 4.8 out of 5 stars on handling claims which is why we claim to be Preferred.
Our service team here at Preferred Insurance consists of myself, Kathy Riethman, and Kelly Heitkamp. We are your first contacts here and will usually be the ones you talk to regarding your claim. When one is reported to us, whomever it is reported to will be your main contact during the claim for a more personalized experience. If they aren’t available when you call, there are two others with the same knowledge who are always ready to assist you with questions and concerns regarding your claim. Now that the claim has been reported to us, it’s time to get to work.
After we have the details of the claim, we report it directly to your company using everything you’ve told us. We ask general questions up front to make sure the adjuster will have as much information available to them to speed up the process. Once an adjuster has been assigned, we send you an email containing your claim number, the adjuster’s name and contact information, and general notes about the claim (or we’ll call you with this info, if you prefer.) It also lists your Preferred agent so you know who to ask for if you call the office. This usually comes the same day as turning in the claim or within the first 24 hours. We are here to help you through this process! If at any time you have a question or a concern on your claim, or things just don’t seem to be going as as well as you think they should, please give us a call right away.
Now that you have your adjuster information, he/she will contact you to get your description of events and, if need be, an appraiser will come inspect the damages. No matter what, you will hear from us regularly during your claim. We have processes in place to follow up with you on a regular basis so we ensure you are satisfied with the way the claim is proceeding. If at ANY time you are not, we will do all that we can to make it right. You are not alone in this process!
This is just another mechanism in our daily operations that I have seen only at Preferred Insurance Center. We understand that claims are the least exciting thing about insurance. We do our best to make sure you are satisfied which really allows us to continue claiming to be Preferred!
Stay tuned on how to respond if you are ever involved in a claim situation.