Our Claims Process
We used to handle claims the same way we had been handling them for 15 years…which was ok…and probably the same way they were handled by every other agency. But Preferred Insurance Center isn’t here to be OK or like everyone else. We expect to be the best, and that day, we weren’t.
We looked at our processes and talked to our clients…and changed
- First we decided to call you twice as often to keep you better informed.
- And then we did what everyone told us couldn’t be done! We created a process to drastically reduce phone tag. We don’t have 1 person taking care of claims so you don’t need to talk to “the claims person”. Then we created a system so notes, emails, phone calls etc. etc. are all available to everyone here so anyone who answers the phone should be able to help you!
We think you’ll love our new claims process, and you can’t get it anywhere but Preferred Insurance Center
Real 24/7 Claims Service
Car accidents, bad weather, fires…they happen, and when they do, Preferred Insurance Center will be there. Bad things don’t always happen between 9 and 5, so who do you call at 3:00 AM? Below are Dan and Roger’s cell phone numbers.
When you have an emergency, we have an emergency.
Cell: 419-305-6211
Cell: 419-733-2361
If you have damaged property and need emergency repairs…
Call Preferred Insurance Center so we can tell you what to expect 419-678-2326 and then we strongly recommend you contact
Swartz Contracting
Your Complete Disaster Cleanup Solution
800-462-1024
FOR EMERGENCIES 24/7-365
Of course, if it’s not an emergency, you have some other options.
You’ve had a car accident, now what?
- First make sure everyone is OK. Call the police or 911, if necessary.
- For the fastest service, call the claim number on your insurance card from the scene of the accident.
- If you have a cell phone, take some pictures.
- Gather vital information.
- Describe exactly what happened in as much detail as possible.
- Be sure to include where and when the accident happened.
- Make of vehicles and license plate numbers.
- Name and contact information for everyone involved.
- Describe any injuries in detail, if possible.
- What law enforcement agency responded and how to contact them.
You’ve had damage to your property, now what?
- First, make sure everyone is OK. Call the police or 911, if necessary.
- For the fastest service, call the claim number on your insurance card right away.
- If you have a cell phone, take some pictures.
- Describe exactly what happened in as much detail as possible.
| Company Direct | Claims Phone # |
|---|---|
| Auto Owners | 888-252-4626 |
| Donegal | 800-877-9006 |
| Liberty Mutual | 866-255-5530 |
| Safeco | 800-332-3226 |
| Travelers | 800-252-4633 |
| Westfield | 800-937-2663 |
| Everett Cash | 888-717-8090 |
| Progressive | 800-274-4499 |
| Keystone National | 570-746-1515 |
| Water Restoration | Phone # |
|---|---|
| Swartz Contracting | 800-462-1024 |
| Enyart Floor | 419-678-8777 |
| Stanley Steemer | 419-586-4070 |
| Professional Floor | 419-678-2517 |
| Servicemaster | 419-394-2369 |
| Reliable Floor | 419-925-5555 |
| Carpet Clean | 419-628-4431 |
| Fullenkamp | 419-375-2155 |
| Rainbow | 419-394-2787 |
